We want you to be fully satisfied with your purchase. Please read the following terms and conditions carefully before requesting a return or exchange.

Return & Exchange Period

• Returns and exchanges are accepted within 10 days after the order is created.
  

Eligibility

To be eligible for return or exchange, products must meet the following conditions:

• Items must be unworn, unwashed, unaltered, and in their original condition.
  
• All original tags and labels must still be attached.
  
• Products must be purchased through Rock Your Day official channels (website, official store, or authorized sales platforms).
  
• Sale, promotional, and markdown items are non-returnable and non-exchangeable, unless stated otherwise.
  
• Products purchased using vouchers or store credits may be returned, but the used credits will not be reinstated.
  
• Products can only be exchanged once (one-time exchange only).
  

We reserve the right to refuse any return or exchange request even if the above conditions appear to be met.

Exchange Conditions

• Exchanges can be made for:
  - The same product,
  - A product of equal value, or
  - A product of higher or lower value.
  
• If exchanging for a lower-priced item, the remaining balance will not be refunded.
  

Quality Claims & Evidence

• We do not accept claims without clear evidence.
  
• Please record a clear unboxing video and take photos of the product before use to support any return or exchange request.
  

How to Request a Return or Exchange

1. Submit your order number and email address through our return/exchange channel.
   
2. Select the item you wish to return or exchange and specify the issue.
   
3. Choose your preferred solution: return (store credit) or exchange.
   
4. Select a shipping method to send the item back to our warehouse.
   
5. You will receive a return summary for your request.
   
6. Once the item arrives, our team will inspect and confirm eligibility.
   

Refunds & Store Credit

• Approved returns will be refunded in the form of store credit.
  
• Store credit can be used for any future purchase on the Rock Your Day website.
  
• If the requested exchange item is unavailable, store credit may be used for other products.
  

International Orders

• If the return or exchange is due to an error on our end (defective, missing, or incorrect item), we will cover return shipping and customs fees.
  
• If the return or exchange is due to customer preference (size, color, or style), the customer is responsible for shipping and customs fees.
  
• We recommend taking detailed photos of the product with tags attached to ensure a smooth process.
  

Need Assistance?

If you are unsure about the eligibility of your product or need further assistance, please contact our customer support team through our official communication channels. +62 xxxx xxxx xxxx